Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
Learn more about how we deliver excellence for our customers and colleagues at DXC.
com.
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
TCSC personnel must possess the following essential skills:
• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self-motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN/WAN IT infrastructure
• Ability to diagnose and repair PC hardware/networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organizational skills
• Dedication to excellent attendance
*Basic Qualifications*
* High school diploma or G.
E.
D.
* One or more years of technical training in computer support preferred
* Two or more years of technical or customer support experience
* Experience working with company products and operating systems
* Experience with solving computer related problems
* Experience working with company escalation policy
*Other Qualifications*
* Interpersonal skills to interact with customers and team members
* Good communication skills
* Organization skills to balance and prioritize work
* Analytical and problem solving skills
* Ability to work in a team environment
*Work Environment*
* Hybrid
* Required to go in the office 3 days a week.
* *Office address : 2851 High Meadow Cir, Auburn Hills, MI 48326*
Job Type: Full-time
Pay: From $19.
00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekdays
* Weekends as needed
Application Question(s):
* Can you go in the office 3x a week? Office Address: 2851 High Meadow Cir, Auburn Hills, MI 48326
Work Location: Hybrid remote in Auburn Hills, MI 48326
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