*BASIC PURPOSE*
Plans, directs and supports activities related to customer warranty issues resulting in reduced costs and improved customer satisfaction.
*MINIMUM POSITION SPECIFICATIONS*
Four year technical degree level of knowledge with a minimum of 2 years automotive quality experience or two year engineering degree with a minimum of 5 years automotive quality experience.
Previous experience with automotive warranty issue resolution is highly desirable.
*FUNCTIONAL SCOPE*
Plans and directs activities concerned with development, applications, and maintenance of warranty and Customer quality support for all locations.
Reviews Warranty Data and works with each Manufacturing facility to review concerns and ensure processes are understood, compliant and improved where possible
*DUTIES AND RESPONSIBILITIES*
· Collect, track, analyze and distribute warranty data to responsible disciplines and plant warranty interfaces.
· Utilize the specific Customer Warranty Systems to obtain data on products.
· Interface with plants, engineering, finance, test and development, quality and customer representatives during warranty investigations.
· Travel to customer warranty centers to review and investigate warranty issues.
· Coordinate returned parts to appropriate locations for additional in-depth analysis and testing for Warranty performance (costs/claims/disputes).
· Be prime expert with respect to knowledge of customer warranty system and disseminate this information to the plants.
· Communicate and present results of warranty investigations to internal and external customer portals.
· Enter warranty investigation findings and corrective actions into Hutchinson and customer warranty systems.
· Designs and develops forms and instructions for recording, evaluating, and reporting quality and warranty data
· Evaluates and verifies effectiveness of corrective actions implemented.
· Maintain monthly/weekly/daily warranty performance tracking charts by customer, product line and platform.
· Serve as a liaison between Engineering, Manufacturing and Quality regarding warranty improvement.
· Develop procedures, work instruction, test instructions and other documentation to support the warranty process.
· Supports efforts to comply with applicable laws, regulations, and product quality issued by OSHA, EPA, and other federal, state, and local regulatory agencies.
· Supports supplier quality as required.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: Hybrid remote in Auburn Hills, MI 48326
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