Recall Service Remedy Specialist

Transforming the Future with Convergence of Simulation and Data Recall Service Remedy Specialist Job Summary: Our client in Auburn Hills, MI is looking for a Recall Service Remedy Specialist.
This is a contract position.
What You Will Do: The Recall Service Specialist is responsible for supporting the research, coordination and execution of all information necessary to support safety recall dealer/service remedy development.
The Recall Service Remedy Specialist will work with the Advanced Service Methods Manager to: Review engineering remedies and assess the potential service impact.
Conduct Recall Service analysis, which includes reviewing repair procedures, repair concerns, time studies, parts catalog, ordering parts, inspecting parts, inspecting vehicles, etc.
Coordinate labs, tools, vehicles, and parts in order to support remedy trial remove and install events, for lab activities or vehicle inspections.
Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.
They will be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, process development, and monitoring active investigations for movement through the process.
Basics: A minimum of a Bachelor’s Degree in Business, Automotive Technology or other Technical degree from an accredited university.
Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.
) and general service repair procedures.
Understanding of automotive dealership service operations.
Strong demonstration of oral and listening communication skills.
Ability to handle multiple tasks simultaneously and prioritize accordingly.
Experience working in a team environment, collaborating across organizations and levels.
Position requires approximately 50% onsite work at Auburn Hills facility and this requirement may fluctuate (higher or lower) based on development needs.
Strong PC skills (Word, Excel, etc.
).
Be a self-starter, require little management direction and have the commitment to meet imposed deadlines.
Thorough understanding of automotive systems.
Understanding of automotive dealership service operations.
Ability to multitask and prioritize accordingly.
Be a self-starter.
Hybrid position.
Driving of a vehicle required.
Travel could be up to 20%.
Preferred: 3-5 years of service or engineering experience, specific experience relating to Company’s processes.
Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
Understanding of manufacturing operations.
Ability to analyze and understand root cause, scope and consequence of vehicle issues.
Diagnostic skills in technical subjects required for field support.
Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.
How You Will Be Successful: Envision the Future Communicate Honestly and Broadly Seek Technology and Business “First” Embrace Diversity and Take Risks What We Offer: Competitive Salary Comprehensive Benefit Package 401(k) with matching contributions Paid Time Off Employee Discounts Free training on all Altair products Why Work with Us: Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC).
Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future.
With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.
To learn more, please visit altair.
com Ready to go? #ONLYFORWARD At our core we are explorers; adventures; pioneers.
We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst.
We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer.
Our backgrounds are diverse, and every member of our global team is critical to our success.
Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.