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Front Desk Agent

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Posted : Wednesday, June 05, 2024 04:04 AM

*Front Desk Agent* Hotel Front Desk Agents are the primary point of contact for hotel guests.
They must use their customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience by coordinating amenities and responding to customer needs.
Their duties include, Hotel Front Desk Clerks have the following responsibilities: · Greeting people as they enter the lobby or approach the window.
· Fielding calls from current and potential guests · Helping visitors check into their rooms.
· Check in customers using computer programs and equipment and provide guests with directions to their room · Inform customers of all on-site amenities and any relevant information that is needed to use them · Handle and resolve guest complaints · Invoice and bill guests for their stay and services used · Communicate with guests to better understand their individual needs to provide them with the best service possible • Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk.
Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk.
Hotel clerks will use active listening skills to understand the individual needs of each customer.
They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk.
Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems.
The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
We are looking for a *Full Time and Part Time Agents *to join our team located in Auburn Hills, MI.
Job Types: Part-time, Full-time Pay: From $13.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Ability to commute/relocate: * Auburn Hills, MI 48326: Reliably commute or planning to relocate before starting work (Required) Experience: * Hotel experience: 1 year (Preferred) Work Location: In person

• Phone : NA

• Location : 1471 N Opdyke Rd, Auburn Hills, MI

• Post ID: 9003893309


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