Front Desk Agent

```Job Overview:``` We are seeking a friendly and customer-oriented Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out.
```Responsibilities:``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and room assignments - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction ```Experience:``` - Previous experience in a similar role preferred - Bilingual (English/Spanish) skills highly desirable - Familiarity with hotel operations, including night audit and guest services - Strong communication skills, both verbal and written - Excellent phone etiquette and ability to operate phone systems effectively - Multilingual abilities are a plus - Exceptional customer service skills with a friendly and approachable demeanor - Proficient in computer systems, including hotel management software If you are a motivated individual who thrives in a fast-paced environment and enjoys providing top-notch customer service, we would love to hear from you.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Apply now! Job Types: Full-time, Part-time Pay: $14.
64 - $15.
52 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evening shift * Holidays * Night shift * Overnight shift Work setting: * In-person Ability to Relocate: * Bloomfield Hills, MI 48302: Relocate before starting work (Required) Work Location: In person