CLIENT SERVICE COORDINATOR

*CLIENT SERVICE COORDINATOR* *Division: Community & Energy Services* *Department: Welcome Center Services* *Supervisor: Associate Director for Welcome Center Services* *FLSA Status: Non Exempt – Non Union* *Job Mission:* To provide each OLHSA client with an explanation of all services provided by the agency as well as assess their eligibility for all services, complete applications and interviews if applicable, that meet their immediate needs and help them achieve self-sufficiency.
To provide reception, telephone and general support services.
*Performance Standards:* 1.
Provide applicable case management, one-on-one client support, internal/external referrals and resources and/or intake assistance to eligible clients seeking services.
2.
Participate in outreach events promoting OLHSA programs and services and gathering external information, including traveling to different service locations.
3.
Respond to initial face-to-face, email and telephone contacts in the Welcome Center, including main reception duties.
4.
Conduct assessments of all OLHSA clients to determine their eligibility for all programs and make linkages while meeting quality standards and using formal tracking and evaluation systems.
5.
Enter and update all clients into the agency-wide database, meeting all requirements.
6.
Provide leadership and inspiration across divisions in understanding, training and upgrading the OLHSA Welcome Center’s seamless service delivery model.
7.
Carry out all other duties as assigned by supervisor.
*Qualifications:* 1.
Associates degree or two (2) years of experience in the human service field preferred.
2.
One (1) year case management experience preferred.
3.
Two (2) years of experience working with computer applications and customer tracking data systems preferred.
4.
Bilingual in English and Spanish preferred.
5.
Valid Michigan Driver’s license.
6.
Must have reliable transportation.
*Hours & Wage:* $16.
02 per hour 40 hours per week, 52 weeks per year *Location:* Pontiac and Livingston County *Job Requirements in an 8 hour day:* 1.
Sit – 5 hours 2.
Stand – 1 hours 3.
Walk – 1 hours 4.
Bend/Stoop – 1 hours *Movements:* 1.
Crawl: Yes 2.
Reach Above: Yes 3.
Crouch: Yes 4.
Balancing: Yes 5.
Squat: Yes 6.
Climb: Yes 7.
Shoulder level: Yes 8.
Kneel: Yes 9.
Pushing: Yes 10.
Weight carried: 26-50lbs 11.
Weight lifted: 26-50lbs *OLHSA IS A DRUG FREE WORKPLACE/EQUAL OPPORTUNITY EMPLOYER* Job Type: Full-time Pay: From $16.
02 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) 4% Match * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * Pontiac, MI 48342: Reliably commute or planning to relocate before starting work (Preferred) Experience: * Case management: 1 year (Preferred) Work Location: Hybrid remote in Pontiac, MI 48342