*Job Title:* Customer Care Clerk
*Location:* Auburn Hills, MI
*Duration: *6 months contract (May extend depending on the client needs)
*Work schedule:* 1st shift 8:00 am - 4:30 pm Monday to Friday
*JOB RESPONSIBILITIES:*
* Complete all tasks in a safe manner, complying with all company safety related policies and procedures.
* Maintain customer service inbox – following up on status requests, working with customers to provide documents needed (proof of deliveries, packing slips etc) and keep in communication with our customers
* Work with supply chain and distribution managers to follow up on customer late open orders
* Support Logistics department with transactional activity as required and available
* Serve as a backup for order entry for coverage of PTO
* Maintain paperwork according to Sarbanes Oxley requirements
* Complete general administrative work including filing, faxing, etc.
* Assist team members with projects and tasks as assigned.
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
*JOB QUALIFICATIONS:*
* Solid computer skills and data entry abilities
* General knowledge of ERP systems
* Efficiency using Microsoft Office, including Outlook, Word and Excel
* Data Entry experience required
* Strong attention to detail
* Deadline driven with the ability to multi-task
* Analytical mind-set
* Ability to identify issues and propose improvements; keen problem solving skills
* Ability to contribute as an individual as well as a team-member
* Demonstrated effective listening skills
* High School diploma or equivalency required
* Associates Degree preferred
*PHYSICAL DEMANDS:*
* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms, balance; stoop, kneel, talk or hear.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision and the ability to adjust focus.
*WORK ENVIRONMENT:*
* Office environment
* Occasional work in a warehouse environment for special projects
Job Types: Full-time, Contract
Salary: $16.
00 - $17.
00 per hour
Benefits:
* Dental insurance
* Health insurance
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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