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Posted : Sunday, January 21, 2024 01:52 AM
*Company Overview:*
Ava Lane Boutique is one of the largest e-commerce women’s clothing boutiques in the nation.
We pride ourselves on our commitment to customer satisfaction and strive to deliver a seamless shopping experience for all our customers.
*Position Overview:* We are seeking a detail-oriented and organized Returns Processing Specialist to join our team.
The Returns Processing Specialist will be responsible for efficiently managing returned orders, ensuring accurate processing, and facilitating timely refunds or exchanges.
The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to work collaboratively in a fast-paced environment.
*Key Responsibilities:* * Receive, inspect, and process returned merchandise according to established procedures and guidelines.
* Verify the condition of returned items and determine appropriate disposition (refund, exchange, repair, etc.
).
* Accurately record and document all returned items, including reasons for return and any necessary follow-up actions.
* Liaise with customer service representatives to resolve customer inquiries and concerns related to returns.
* Collaborate with inventory management teams to update inventory records and ensure proper stock levels.
* Identify trends or patterns in returned items and provide insights to management for process improvements.
* Maintain a clean and organized workspace, including processing areas and storage facilities.
* Adhere to company policies and procedures regarding returns, refunds, and exchanges.
* Assist with other tasks and projects as assigned by management.
*Qualifications:* * High school diploma or equivalent; additional education or training in customer service or related field is a plus.
* Previous experience in a similar role, preferably in e-commerce or retail, is a plus.
* Proficient computer skills, including experience Google Business Suite.
* Strong attention to detail and accuracy in data entry and record-keeping.
* Excellent communication skills, both verbal and written.
* Ability to work independently and collaboratively in a team environment.
* Flexibility to adapt to changing priorities and workload.
* Strong problem-solving skills and the ability to handle challenging situations professionally.
*Physical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to stand, walk, and move around for extended periods while processing returned merchandise.
* Manual dexterity and hand-eye coordination to handle and inspect items accurately.
* Ability to lift and carry boxes or packages weighing up to 10 pounds.
* Regular bending, stooping, reaching, and kneeling to access and handle items stored at different heights.
* Comfortable working in a warehouse or distribution center environment with varying temperatures and noise levels.
* Use of basic office equipment such as computers, scanners, and printers for data entry and documentation.
* Occasional use of ladders or step stools to access higher shelves or storage areas.
* Ability to work with minimal supervision and maintain focus and attention to detail in a fast-paced environment.
* Specific vision abilities required by this job include close vision and ability to adjust focus.
*Work Environment:* Employees will be working indoors in a fully climate-controlled facility that houses women's clothing and accessories.
*Allergies:* Employees may be exposed to fragrances (perfumes, candles, lotions, etc.
) and various nuts (tree nuts, non-tree nuts, etc.
), which may be hazardous to those individuals with certain fragrance and/or nut allergies.
*Note:* We pride ourselves on the quality of our employees.
As such, candidates who receive a job offer will be required to provide professional references and successfully pass a background check.
This job description serves as a general guideline and reflects the typical responsibilities and qualifications for this position at our company.
Responsibilities and qualifications may vary depending on the specific needs of our business and the industry we operate in.
Ava Lane Boutique is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.
*Application Process:* Step 1: Submit application and resume through Indeed.
Step 2: If selected for further review, you will be contacted through Indeed's messaging system.
A reply to our message will be expected within two (2) business days.
Step 3: If selected for further review, you will be contacted for an interview.
Job Type: Full-time Pay: From $15.
00 per hour Expected hours: 38 – 42 per week Benefits: * Dental insurance * Health insurance * Paid time off Shift: * 8 hour shift Work setting: * In-person Ability to Relocate: * Auburn Hills, MI 48326: Relocate before starting work (Required) Work Location: In person
We pride ourselves on our commitment to customer satisfaction and strive to deliver a seamless shopping experience for all our customers.
*Position Overview:* We are seeking a detail-oriented and organized Returns Processing Specialist to join our team.
The Returns Processing Specialist will be responsible for efficiently managing returned orders, ensuring accurate processing, and facilitating timely refunds or exchanges.
The ideal candidate will possess strong communication skills, exceptional attention to detail, and the ability to work collaboratively in a fast-paced environment.
*Key Responsibilities:* * Receive, inspect, and process returned merchandise according to established procedures and guidelines.
* Verify the condition of returned items and determine appropriate disposition (refund, exchange, repair, etc.
).
* Accurately record and document all returned items, including reasons for return and any necessary follow-up actions.
* Liaise with customer service representatives to resolve customer inquiries and concerns related to returns.
* Collaborate with inventory management teams to update inventory records and ensure proper stock levels.
* Identify trends or patterns in returned items and provide insights to management for process improvements.
* Maintain a clean and organized workspace, including processing areas and storage facilities.
* Adhere to company policies and procedures regarding returns, refunds, and exchanges.
* Assist with other tasks and projects as assigned by management.
*Qualifications:* * High school diploma or equivalent; additional education or training in customer service or related field is a plus.
* Previous experience in a similar role, preferably in e-commerce or retail, is a plus.
* Proficient computer skills, including experience Google Business Suite.
* Strong attention to detail and accuracy in data entry and record-keeping.
* Excellent communication skills, both verbal and written.
* Ability to work independently and collaboratively in a team environment.
* Flexibility to adapt to changing priorities and workload.
* Strong problem-solving skills and the ability to handle challenging situations professionally.
*Physical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to stand, walk, and move around for extended periods while processing returned merchandise.
* Manual dexterity and hand-eye coordination to handle and inspect items accurately.
* Ability to lift and carry boxes or packages weighing up to 10 pounds.
* Regular bending, stooping, reaching, and kneeling to access and handle items stored at different heights.
* Comfortable working in a warehouse or distribution center environment with varying temperatures and noise levels.
* Use of basic office equipment such as computers, scanners, and printers for data entry and documentation.
* Occasional use of ladders or step stools to access higher shelves or storage areas.
* Ability to work with minimal supervision and maintain focus and attention to detail in a fast-paced environment.
* Specific vision abilities required by this job include close vision and ability to adjust focus.
*Work Environment:* Employees will be working indoors in a fully climate-controlled facility that houses women's clothing and accessories.
*Allergies:* Employees may be exposed to fragrances (perfumes, candles, lotions, etc.
) and various nuts (tree nuts, non-tree nuts, etc.
), which may be hazardous to those individuals with certain fragrance and/or nut allergies.
*Note:* We pride ourselves on the quality of our employees.
As such, candidates who receive a job offer will be required to provide professional references and successfully pass a background check.
This job description serves as a general guideline and reflects the typical responsibilities and qualifications for this position at our company.
Responsibilities and qualifications may vary depending on the specific needs of our business and the industry we operate in.
Ava Lane Boutique is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.
*Application Process:* Step 1: Submit application and resume through Indeed.
Step 2: If selected for further review, you will be contacted through Indeed's messaging system.
A reply to our message will be expected within two (2) business days.
Step 3: If selected for further review, you will be contacted for an interview.
Job Type: Full-time Pay: From $15.
00 per hour Expected hours: 38 – 42 per week Benefits: * Dental insurance * Health insurance * Paid time off Shift: * 8 hour shift Work setting: * In-person Ability to Relocate: * Auburn Hills, MI 48326: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 2661 Superior Court, Auburn Hills, MI
• Post ID: 9141515098
