*Patient Service Specialist- Farmington Hills, Michigan - Full-time*
As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients.
This role is a crucial link between our patient’s and clinical teams.
*ESSENTIAL DUTIES AND RESPOSIBILITES:*
As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
You are expected to maintain a professional service which meets patient needs.
Customer Service
· Monitoring and reacting to patient feedback
· Monitoring the flow of patients and directing as appropriate
· Answering and attending to all telephone calls in a timely manner
· Responding to queries in accordance with the privacy policy
· Having a breadth of service knowledge to respond to patient queries
· Providing support to Physicians and other internal customers, as required
· Assist with patient questions regarding billing and insurance payments
· Maintenance and improvement of the patients’ waiting room
· Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
· Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
Maintaining the Integrity of Patient Records
· Scheduling Physician appointments with regard to availability & appropriate timeframes
· Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
· Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
· Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
· Ensuring all documentation and correspondence required for the consultations appointment is registered
· Creating referring doctor records as required
· Following up on referrals
· Document management
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Work setting:
* Clinic
* In-person
Work Location: In person
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