Front Desk Agent

```Overview: We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities: - Greet guests and provide them with outstanding customer service - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a front desk or guest services role preferred - Knowledge of hotel operations and procedures - Strong customer service skills with the ability to handle difficult situations diplomatically - Excellent communication skills, both verbal and written - Proficient in using phone systems and computer software applications - Multilingual abilities are a plus If you are looking for an exciting opportunity to work in the hospitality industry and provide exceptional service to our guests, we encourage you to apply.
Join our team today!``` Job Types: Full-time, Part-time Pay: $14.
00 - $16.
00 per hour Expected hours: 18 – 24 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Evening shift * Monday to Friday * Night shift * Overnight shift * Weekends as needed * Weekends only Work setting: * In-person Ability to Relocate: * Farmington Hills, MI 48334: Relocate before starting work (Required) Work Location: In person