Job Title: Guest Service Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries or requests
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure a seamless guest experience
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Familiarity with phone systems and basic computer skills
- Knowledge of hotel operations, including night audit procedures, is desirable
- Strong attention to detail and ability to multitask in a fast-paced environment
- Ability to handle difficult situations with professionalism and composure
At our hotel, we value our employees and offer a supportive work environment.
As a Guest Service Agent, you will have the opportunity to interact with guests from all walks of life and make their stay memorable.
We provide ongoing training and development opportunities to help you grow in your career.
If you have a passion for hospitality, excellent customer service skills, and enjoy working in a dynamic team environment, we would love to hear from you!
Please note that this position may require working evenings, weekends, and holidays.
To apply, please submit your resume highlighting your relevant experience.
Job Type: Full-time
Pay: $15.
00 - $16.
00 per hour
Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* On call
* Weekends as needed
Supplemental pay types:
* Bonus opportunities
Work Location: In person
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