Guest Experience Host - Costume Character and Special Events

Roles & Responsibilities: LEGOLAND Discovery Center Guest Experience Host - Costume Character and Special Events About the Role Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments! We are currently recruiting for costume performers to be part of our costume character team bringing to life our beloved LEGO figures and their friends! You will also be required to act as a buddy for our onsite characters, so very good visitor interaction along with great performance and improvisational skills are a must.
This role entails a meet and greet photo element as well as potentially working in other roles across the attraction as required.
Responsibilities: Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
To follow opening and closing procedures as detailed in the department’s operating plan.
Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.
Qualifications & Experience: About You Please note to apply for this role your height must be within the following height range: 5’2" to 5'6" An outgoing personality with high energy! Strong stamina and ability to move freely in costume Outstanding customer service skills Excellent improvisation skills A proactive approach - being able to 'think on your feet' and take ownership of issues that may rise.
A desire to create memorable experiences for guests.
Team player - ability to work within a close knit team while also being able to work independently.
Previous or demonstrable experience of working to a high standard within an Entertainments or Performance setting is preferred but not essential.
Full training is provided.
In order to apply for this role you must be at least 16 years of age.
Benefits: About The Benefits Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
Flexible hours.
30% discount in the retail store.
Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
Competitive 401K.
Discounts through the Merlin Marketplace Website – on almost anything you buy online.
FUN working environment and much more! About Us Merlin Entertainments is a global leader in location-based, family entertainment.
As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests.
We put all our energy into creating magical memories for our guests.
With 67 million visitors every year, that’s a lot of unforgettable moments.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
You can get in contact at NAPeopleHUB@merlinentertainments.
biz.
Pay Range: USD $12.
80/Hr.