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Posted : Wednesday, November 01, 2023 12:55 PM
*GUEST EXPERIENCE SHIFT LEAD*
*CREATE SQUEALS OF LAUGHTER AND a lifetime of memories.
Peppa Pig World of Play Michigan is on the lookout for a Guest Experience Shift Lead!* *About the Role* As a Guest Experience Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together.
This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Guest Experience Hosts.
The compensation for this position is $15.
00 USD per hour.
*Key Responsibilities* -Deliver memorable, interactive, fun experiences to all guests.
-Ensure excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin.
-Leads the team by example and is very attraction-floor based.
-Play an active part in the operations management team and to contribute both your ideas and team ideas regarding ways to improve the daily operation to the Attraction Manager and/or Guest Experience Supervisor.
-Assumes responsibility of the attraction in the absence of the Attraction Manager and the Guest Experience Supervisor.
-Monitor department sales and strategically implement ideas to increase spends and meet budgets weekly, by completing weekly reports that will be shared with upper management.
-Provide feedback appropriately to the team to ensure they know their targets and strive to exceed them.
-Follow opening and closing procedures as detailed in the operating plan.
-Train and assist the team in standard operating procedures for admissions, F & B and retail areas.
-Work together as a team, support, communicate and encourage one another creating a fun and professional environment where both the Merlin and the attractions' brand values are embedded an promoted.
-Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.
-Model the way and deliver training initiatives to Guest Experience Hosts ensuring the development of their skills, behaviors, and attitudes.
-Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, provide friendly, efficient and courteous service to guests, addressing guest queries with a smile, answering questions, and suggesting activities, and coach and motivate the Guest Experience Host to do the same.
-Follow departmental health & safety at all times and encourage others to do the same.
*Education and Experience* -High school diploma or general education degree (GED) is preferred.
-Customer service and guest interaction experience and proficiency is required.
-Experience and passion for entertaining children and families is required.
-Ability to train others effectively required.
-Cash handling experience.
-This position requires a fun, expert, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level.
-Excellent communication and motivational skills are required.
-Must be able to work in a fast paced, multi-task environment.
-Able to work in areas with loud noises and confined spaces.
-Proven ability to work on multiple projects simultaneously and multi-task as necessary.
-Self-motivated, able to work independently or as part of a team.
-Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
*About the Perks* In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, and 401(k) matching plan offering), and benefit from free entry to all of our Merlin attractions which also extend to family and friends.
In addition, you can expect continued growth of joining an exciting, global organization.
*Everyone Matters at Merlin.
* At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
*We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
* #LI-JC1 Job Type: Full-time Pay: $15.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work Location: In person
Peppa Pig World of Play Michigan is on the lookout for a Guest Experience Shift Lead!* *About the Role* As a Guest Experience Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together.
This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Guest Experience Hosts.
The compensation for this position is $15.
00 USD per hour.
*Key Responsibilities* -Deliver memorable, interactive, fun experiences to all guests.
-Ensure excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin.
-Leads the team by example and is very attraction-floor based.
-Play an active part in the operations management team and to contribute both your ideas and team ideas regarding ways to improve the daily operation to the Attraction Manager and/or Guest Experience Supervisor.
-Assumes responsibility of the attraction in the absence of the Attraction Manager and the Guest Experience Supervisor.
-Monitor department sales and strategically implement ideas to increase spends and meet budgets weekly, by completing weekly reports that will be shared with upper management.
-Provide feedback appropriately to the team to ensure they know their targets and strive to exceed them.
-Follow opening and closing procedures as detailed in the operating plan.
-Train and assist the team in standard operating procedures for admissions, F & B and retail areas.
-Work together as a team, support, communicate and encourage one another creating a fun and professional environment where both the Merlin and the attractions' brand values are embedded an promoted.
-Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.
-Model the way and deliver training initiatives to Guest Experience Hosts ensuring the development of their skills, behaviors, and attitudes.
-Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, provide friendly, efficient and courteous service to guests, addressing guest queries with a smile, answering questions, and suggesting activities, and coach and motivate the Guest Experience Host to do the same.
-Follow departmental health & safety at all times and encourage others to do the same.
*Education and Experience* -High school diploma or general education degree (GED) is preferred.
-Customer service and guest interaction experience and proficiency is required.
-Experience and passion for entertaining children and families is required.
-Ability to train others effectively required.
-Cash handling experience.
-This position requires a fun, expert, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level.
-Excellent communication and motivational skills are required.
-Must be able to work in a fast paced, multi-task environment.
-Able to work in areas with loud noises and confined spaces.
-Proven ability to work on multiple projects simultaneously and multi-task as necessary.
-Self-motivated, able to work independently or as part of a team.
-Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
*About the Perks* In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance, and 401(k) matching plan offering), and benefit from free entry to all of our Merlin attractions which also extend to family and friends.
In addition, you can expect continued growth of joining an exciting, global organization.
*Everyone Matters at Merlin.
* At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
*We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
* #LI-JC1 Job Type: Full-time Pay: $15.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work Location: In person
• Phone : NA
• Location : 4000 Baldwin Rd, Auburn Hills, MI
• Post ID: 9005981881
