Office Administrator/Customer Service Representative

Responsibilities: - Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner.
- Manage incoming calls and emails, ensuring prompt and accurate responses.
- Coordinate and schedule appointments, meetings, and events.
- Maintain and update customer records in the database.
- Assist with administrative tasks such as filing, data entry, and document preparation.
- Collaborate with other team members to ensure seamless customer service delivery.
- Contribute to the development of training materials and processes for new hires.
- Assist with human resources functions such as onboarding and employee record management.
- Manage calendars and schedule appointments for executives or team members.
- Support event planning and coordination efforts.
Requirements: - Proven experience in a customer service or administrative role.
- Excellent communication skills, both verbal and written.
- Strong phone etiquette and ability to handle high call volumes.
- Proficient in using office software applications (e.
g.
, Microsoft Office Suite).
- Familiarity with front desk operations and phone systems.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Strong organizational skills with attention to detail.
- Ability to work independently as well as part of a team.
- Experience in team management or training development is a plus.
- Ability to maintain confidentiality of sensitive information.
This is an exciting opportunity for a motivated individual who enjoys providing exceptional customer service.
We offer competitive compensation and benefits packages.
If you meet the requirements above, we would love to hear from you.
Please submit your application through our online portal.
Job Types: Full-time, Part-time Pay: $16.
00 - $20.
00 per hour Expected hours: 20 – 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Referral program Schedule: * 4 hour shift * 8 hour shift * Monday to Friday * Weekends as needed Work Location: In person