Customer Service Representative $15 to $17+ per Hour

*JOB PURPOSE:*Provide the highest level of customer service through sales and account management activities including, but not limited to these key responsibilities: *KEY RESPONSIBILITIES:* *Sales:* • Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner • Close sales cycle by converting referred customers to rent-to-own agreements • Educate referred customers on price options, features, and/or benefits of rental agreement • Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment *Account Management:* • Review expired accounts and communicate with customers to promote timely payments • Maintain accurate records of past due account activity *Relationships:* • Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects • Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process • Any other duties assigned by the sales manager *JOB REQUIREMENTS:* • Prior sales experience required; retail furniture sales experience a plus • Prior customer service experience • Minimum high school diploma or equivalent • Valid driver’s license • Friendly with exceptional communication skills • Organizational and time management skills, ability to multi-task • Proficient with simple math calculations • Computer literacy/proficiency in a windows operation system Job Type: Full-time Pay: $15.
00 - $17.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Compensation package: * Bonus opportunities Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Weekends as needed Ability to commute/relocate: * Novi, MI 48377: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person