NOTE: TREMEC Employees should complete an internal application and submit to the Human Resources deparment
Responsibilities:
Respond / answer incoming calls from TREMEC’s toll free customer service line.
Respond to inquiries received via: fax, e-mail, web, social media.
Administer TREMEC’s warranty policy including claim approvals and rejections.
Maintain warranty log.
Administer warranty payables per management guidelines.
Must be able to walk customer though the application in the vehicle to determine if the product is the right application.
Determine if the customer followed the installation instructions, such as dial indicating the clutch housing maintain proper driveline angles, are they using the proper oil, etc.
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Each situation is different and CSTR must be able to interpret the issue, formulate a solution, can the customer fix it or should the product be considered for warranty.
Must be able to assist customers with installation, feedback based on the information the customer provided.
There are no work instructions or guides, the CSTR uses their technical knowledge to make decisions as to warranty or non-warranty approval.
Provides professional communication to the customer in regard to concerns, product installation, manufacturing defects, warranty and product availability.
Professional Background / Basic Qualifications / Work Experience:
High school diploma or GED required
Technical degree desirable
Mechanical background to troubleshoot products based on experience with transmissions
10 or more years of experience
Technical Expertise:
Demonstrated knowledge and understanding of automotive driveline systems
Strong background / knowledge of transmissions desirable
Proficiency in Microsoft products (Excel, Word, Power Point)
Working knowledge of SAP, Teamcenter, Windchill or equivalent program
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