Hotel Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain a clean and organized front desk area - Operate the phone system and direct calls to the appropriate department or individual - Ensure guest satisfaction by providing exceptional customer service - Collaborate with other hotel departments to ensure a seamless guest experience Skills: - Excellent phone etiquette and communication skills - Strong guest relations skills with a focus on providing exceptional service - Knowledge of hotel systems and procedures - Ability to handle difficult situations with professionalism and tact - Strong attention to detail and organizational skills - Ability to multitask and prioritize tasks effectively - Previous experience in hospitality or front desk operations is preferred Job Type: Part-time Pay: From $14.
00 per hour Expected hours: 16 – 32 per week Benefits: * Employee discount * Health insurance * Retirement plan * Vision insurance Schedule: * 8 hour shift Work Location: In person