Customer Service Representative

Customer Service Representative Duties: - Provide exceptional customer service to clients via phone, email, and chat - Handle inbound and outbound calls to assist customers with inquiries, orders, and complaints - Communicate effectively and professionally with customers to resolve issues and provide solutions - Utilize sales techniques to upsell products and services when appropriate - Analyze customer needs and recommend the best solutions to meet their requirements - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to ensure prompt resolution of customer issues Skills: - Strong customer service skills with the ability to handle difficult situations with empathy and professionalism - Excellent verbal and written communication skills in English - Bilingual proficiency in [insert relevant languages] is a plus - Ability to analyze customer needs and provide appropriate solutions - Experience in outbound calling and sales is preferred - Knowledge of phone etiquette and effective communication techniques - Proficient in using CRM software and other relevant tools We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.
Join our team of dedicated professionals who are passionate about delivering exceptional customer service.
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required for the role.
Job Types: Full-time, Contract Pay: $34,000.
00 - $40,000.
00 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift * Morning shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Work Location: In person