Contact Center Representative I

Organization: Cornerstone Community Financial CU Date Posted: February 16, 2024 Region: Southeast Michigan Location of Position: Auburn Hills Position Level: Entry Position Description: The Member Contact Center Representative I is responsible for providing outstanding member service in the CCF member contact center.
Makes banking easy and delivers high performance by providing immediate response to members and team members, addresses questions and/or issues that are encountered while doing business with the credit union.
Serves as a professional representative of the credit union through all member interactions, which may be via inbound or outbound telephone, online, IVR, mobile banking, and email.
Strives to deepen the customer relationship by identifying appropriate products/services and refers customers to other credit union representatives, as appropriate.