Scheduler/Customer Care/ Recruiting

Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive.
The Scheduler/Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
This position will have a strong emphasis on recruiting of other employees.
BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service.
This full time position allows individuals to be part of a company that serves others and improves the lives of others.
Benefits Weekly pay with direct deposit PTO Bonuses Great work environment Flexible schedule Requirements Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies Assists in the development of organization goals and agency performance improvement activities Administers agency policies and procedures Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care Supervises, educates and coaches other field personnel, as directed by the Director of Nursing Assures compliance with all local, state and federal laws Recruit new employees and help in onboarding You will be required to serve as a on-call person one weekend a month Help in orientation and make sure candidates have all necessary documentation Requirements Educated experience High School Diploma required Flexibility and good time management skills A MUST Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
Excellent organization, planning, and project management skills.
Valid driver’s license; valid state required proof of auto insurance.