Job Overview
As an Order Processing Specialist, you will provide a high level of customer service to our Business-to-Business (B2B) Customers.
You will process customer inquiries and orders via email and EDI following established protocols.
You will build and maintain business relationship with an assigned pool of Customers.
You will manage new or complex Customer needs that require timely, creative, and innovative solutions.
You will escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution.
A highly motivated, team player who strives to consistently provide a superior customer experience is required in this position.
PRIMARY FOCUS
The Order Entry Support Specialist is responsible for entering and processing all Non-EDI incoming orders in our ERP system from PO receipt to customer invoice.
Ensuring that orders are entered, revised as necessary and executed in a timely, accurate manner.
PRIMARY RESPONSIBILITIES
Responsible for entering and revising all non-EDI orders
Responsible for following orders through and ensuring that revisions are made in a timely manner
Manually Invoice all orders, including revisions to ship dates, quantities, tracking back orders
Communicate invoices to customers as necessary
Reconcile all manual orders, checking accuracy of shipping, quantities and invoicing.
Qualifications –
Strong computer skills and proficiency in Microsoft Office (Microsoft Dynamics is a plus).
Knowledge of GP and Foundry (TrueCommerce) EDI Platform is a plus.
Experience working with Retail Buyers, Distributors and/or Brokers
Ability to prioritize, meet deadlines, and multi-task.
Attention to detail with solid analytical skills.
This job description is not intended to be exhaustive.
They can be changed orally or in writing at any time by the discretion of management.
Work Location: In person
Equal opportunity employer
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