Director of Client Services-Coding-Remote

Director of Client Services, Coding Division FLSA Status: Exempt Coronis Health stands as the premier global provider of business process outsourcing solutions to healthcare organizations nationwide.
Coronis Health partners with hospitals, health networks, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions, uncover and capitalize on hidden financial opportunities, improve productivity, and ultimately increase profits.
The key to Coronis's success is its unique business model that has evolved over the last twenty-five years.
Under this model, Coronis pairs healthcare industry experts with world-class processes, infrastructure, and technology to deliver meaningful and measurable results.
This proprietary model enables sustainable change by delivering a complete, customizable "end-to-end" solution devised to meet a client's own unique financial and organizational needs.
Summary of Position With the support of the Vice President of Coding and Client Services, the Senior Director of Client Services will be responsible for all aspects to ensure proper resource allocation, quality assurance planning, including planning & organizing staff assignments, reporting, and managing client relationships.
Candidate must be able to interact with clients, have oversight of Project and/or Client Manager(s), sales team, and other cross functional teams to ensure client satisfaction while upholding contract terms.
Consistently exhibits behavior and communication skills that demonstrate Coronis Health’s commitment to superior customer service, including quality, care and concern with revenue Cycle leaders and clinical leaders across the organizations we provide services to.
Works collaboratively with the Vice President of Coding and Client Services to develop business plans, short and long-term goals, along with measurable targets designed to improve efficiency, quality, clinical documentation, timeliness, productivity, and service excellence.
Job Duties Ensure client satisfaction and client retention.
Ensure completion and delivery of monthly score cards, staff development plans, and corrective action plans.
Demonstrates the ability to analyze and investigate suspected problems to determine root cause and resolution.
Serve as an escalation for clients and direct reports.
Tracks progress and opportunities across delivery teams.
Manage a team of client managers and analysts in servicing the clients and meeting goals and objectives.
Model high customer service qualities and drive team accountability to do the same in the delivery of service.
Full responsibility for all aspects as it pertains to medical coding management including: resource allocation, quality assurance, including planning & organizing staff assignments, reporting and client partnership endeavors.
Liaise with the operational leads that that directly manage remote coders, auditors, and other revenue cycle roles in order to foster an environment to drive client performance.
Effectively collaborates and leverages strategic partnerships at all levels to integrate a culture of quality, compliance, ethics, integrity, and performance.
Leads client calls, is both responsible and accountable for all client/company deliverables for medical coding and quality assurance.
Oversees management of dashboards and data that coincide with business objectives.
Prepare and maintain policies and procedures that encompass HIM and Coding areas consistent with organizational standards, coding guidelines, regulatory requirements, and mandated billing practices.
Coordinates schedule with training and ROS teams to ensure ongoing education plan/sessions occur.
Coaches, counsels and initiates corrective action on a timely basis.
Qualifications Associate degree required; Bachelor’s Degree preferred.
(Combination of years of experience and education may be considered in lieu of a degree) Experience gained through exposure to account management, and/or systems and the change management and quality measures.
Demonstrated ability to lead with innovative thought and impact.
Demonstrated ability to thrive in a fast paced, results oriented environment.
RHIA, RHIT, CCS, CPC, PMI, designation may be required within 12 months of hire.
Ability to translate regulatory, business environment, technical understanding to action plans and issue resolution.
Experience with complex reporting and data analysis.
Effective communication, interpersonal skills, organizational ability with staff and clients Minimum 5 years’ experience in healthcare revenue cycle, BPO, or vendor management support role.
Benefits: Medical, Dental, Vision, 401k with matching, PTO and Much more available.