*DUTIES AND RESPONSIBILITIES*:
* Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.
U.
E.
S.
T.
standards.
* Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
* Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
* Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
* Prepare General Manager daily, weekly and month end reporting packs.
* Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
* Assist in the washing, drying, and folding of hotel laundry.
* Act as the security point of contact during various times in the shift.
* Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
* Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
Answer phones in a prompt and courteous manner.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Up-sell rooms where possible to maximize revenue.
* Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
* Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage sales.
* Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
* Issue, control and release guest safe-deposit boxes.
* Comply with federal, state and local laws regarding health, safety, and alcohol services.
* Perform other duties as assigned.
*QUALIFICATIONS AND REQUIREMENTS*:
* High School diploma or equivalent required.
* One year of previous hotel experience preferred.
* Previous background from the extended stay industry preferred.
* Reading and writing skills are utilized when compiling department records, guest registration and reservation information
* Ability to speak, read, and write fluent English; other languages beneficial.
* Professional verbal and written communication skills.
* Mathematical skills, including basic math, percentages, and variances preferred.
* Problem solving, reasoning, motivating, organizational and training abilities preferred.
* Experience with Microsoft Office and Opera systems preferred.
* Valid driver’s license required.
* Frequently standing up, bending, climbing, kneeling, and moving about the facility.
* Carrying, lifting or pulling items weighing up to 50 pounds.
* Frequently handling objects and equipment.
* Standing for extended periods of time.
* Will be required to obtain a ServSafe certification.
* May be required to obtain a TIPS certification.
* Will be required to work mornings, evening, weekends, and holidays.
Work Remotely
* No
Job Type: Full-time
Pay: $14.
00 - $15.
00 per hour
Expected hours: 32 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Holidays
* Night shift
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel Experience: 1 year (Required)
* Front Desk: 1 year (Required)
Work Location: Multiple locations