Position Summary
This position will coordinate scheduling and delivery for heavy equipment rentals in Michigan.
The person in this role will have a strong customer service focus and the ability to multi-task in order to meet our customers’ needs.
Position Duties/Responsibilities
Responsible for scheduling machine deliveries, pick-ups and inter-company transfers.
Responsible for ensuring all appropriate paperwork is accurate and complete.
Communicate with drivers to ensure highest customer satisfaction with regards to on-time deliveries, drop and pick-up points, equipment needs, etc.
Responsible for ensuring that pick-up guidelines are adhered to
Responsible for coordinating with customers on machine security if pick-ups are not going to be met in a timely manner
Ensures load maximization and route efficiency
Manage drivers’ daily start and finish times to ensure maximum efficiency and that customer expectations are met
Maintain all DOT standards and requirements, as well as file and request state hauling permits as necessary for the location of the delivery
Position Requirements
Required:
High School Degree
At least 3 years of experience in load planning/dispatching.
Ability to travel to different branch locations occasionally
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to operate a computer and necessary programs such as Microsoft Office products and database systems
Excellent communication skills, including verbal, written, and listening
Ability to apply knowledge of DOT regulations to the workplace to ensure compliance
Ability to apply understanding of fleet capacity and business volume to ensure timely and cost-effective deliveries and pick-ups
Ability to work between departments (shop, parts, counter, etc.
.
.
)
Ability to think-on-your feet to solve problems quickly
Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
Ability to constructively manage change and conflict
Other Requirements of Position
Works under general supervision.
Employee acts independently to handle standard problems but usually report on such problems.
More unusual problems are referred to a supervisor/manager.
Major responsibilities typically require creativity and latitude.
Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines.
Some policies or precedents for action exist.
If an error is made while in this position, it will be easy to find and can be fixed with some effort or expense and moderate effect on the company.
Frequently communicates with coworkers, customers, and management.
Regularly communicates with company executives.
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc.
is an Equal Opportunity Employer (EEO).
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