iFLY - Customer Service Representative

JOB DESCRIPTION We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers.
SKILLS Interpersonal Skills Oral Communication Skills Written Communication Skills Reading Skills Professionalism Customer Relations Math Aptitude Organization Planning Time Management Computer Literacy Keyboard Skills Self-motivated Education/Training Degree: High School Diploma or GED Equivalent Microsoft Office, Windows, Internet Explorer EDUCATION AND QUALIFICATIONS High School diploma required Bachelor's Degree preferred, or industry-specific designation JOB RESPONSIBILITIES Safety - Promote customer safety throughout their time in the wind tunnel and facility Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule.
As needed, participation in marketing related photography, video, and social content capture for promotional usage.
EXPERIENCE 1-2 years experience in electronics repair and troubleshooting through formal training or previous job experience Requirements Have reliable transportation Be able to lift 30lbs BENEFITS 401(k) matching Dental Insurance Health insurance Life insurance Paid time off Vision insurance SCHEDULE 10 hour shift 8 hour shift Day shift Evening Shifts Holidays Overtime Weekend Availability