Job Description
Join Sheridan Agency LLC, a reputable company in the admin/secretarial industry.
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team in Lexington, Michigan.
As a Customer Service Representative at Sheridan Agency LLC, you will play a crucial role in providing exceptional customer service to our clients.
In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.
You will communicate with customers via phone, email, and in-person to answer questions, provide information, and address concerns.
Additionally, you will assist customers with placing orders, processing returns, and maintaining accurate customer records.
Our ideal candidate is a friendly and outgoing individual with excellent communication and problem-solving skills.
You should have a strong customer service mindset, a positive attitude, and a desire to go above and beyond to meet customer needs.
Previous experience in customer service or a related field is preferred, but not required.
We value teamwork, professionalism, and a commitment to delivering exceptional service.
Salary: $35000.
00 - $45000.
00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Evenings Off
Retirement Plan
Career Growth Opportunities
appreciation lunches
Flexible Schedule
CE/training reimbursement
Responsibilities
- Provide outstanding customer service through various channels, including phone, email, and in-person interactions
- Answer customer inquiries and address any issues or concerns promptly and professionally
- Assisting customers with placing orders, processing returns, and handling product inquiries
- Maintain accurate customer records and update customer information as necessary
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
Requirements
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to handle challenging customer situations with empathy and professionalism
- Detail-oriented and able to multitask in a fast-paced environment
- Proficiency in computer systems and ability to learn new software quickly
- High school diploma or equivalent required; some college education preferred
Company Description
It all started in 1925 with Clare H.
Sheridan “Grandpa” (Real Estate Broker, 1925-1990) in Peck, MI.
Our growth and success began with Grandpa and his commitment to his customers and that is still our commitment today.
Robert C.
Sheridan (2nd Generation, 1966-1990) Timothy R.
Sheridan (3rd Generation) Michael P.
Sheridan & Brian P.
Sheridan (4th Generation) will continue the Sheridan Family tradition that Clare H.
Sheridan started in 1925.
Values-Principles-Philosophies We are dedicated to understanding and taking care of our customers’ needs.
We promote trust, care, and excellence to gain a long-term relationship with our customers and to be respected throughout our community as top professionals in the services that we offer.
The end result is bottom line growth, greater employee and customer satisfaction along with an increased competitive advantage.
In addition, we encourage agency personnel to participate in community activities, and respect other associates and the environment that we live in.
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