Customer Loyalty Representative

Customer Loyalty Representative Location: Pontiac, MI, 48341 Skills Required: Microsoft Word and Excel knowledge Organized Ability to work in a fast-paced environment Excellent verbal and written communication skills Job Description: The Customer Loyalty Representative will be responsible for maintaining and enhancing customer relationships by providing exceptional customer service.
The ideal candidate will have excellent communication skills, be organized, and able to work in a fast-paced environment.
The Customer Loyalty Representative will be responsible for: Answering customer inquiries via phone, email, and chat Creating sales and service request Resolving customer complaints and issues Providing product and service information to customers Processing orders, returns, and exchanges Maintaining customer records and updating customer information in the database Inventory knowledge, Maintain proper stocking levels of parts and supplies.
Perform monthly counts.
Deliver Supplies locally as needed Collaborating with other departments to ensure customer satisfaction Must pass Government approved Background Check The Customer Loyalty Representative must have excellent Microsoft Word and Excel knowledge to maintain accurate records and reports.
The ideal candidate will be able to multitask and prioritize tasks to meet deadlines.
The Customer Loyalty Representative must have excellent verbal and written communication skills to effectively communicate with customers and colleagues.