Overview:
Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent.
The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: The Highlands, Boyne Mountain and The Inn at Bay Harbor.
This position can be a step into a Reservations Sales Agent career for the right qualified person.
Communication in this position takes on a more unique style, as you get to tell our story and paint the picture of what our guest’s vacation will look like for them.
A lively enthusiasm is necessary.
Due to the nature of the hospitality business, we are open seven days per week, however flexible scheduling is available!
Potential of working four 10-hour days and having 3 days off a week!
Team Member Benefits:
Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.
• Health Benefits (Medical, dental, vision, life, and disability insurance) starting the first of the month following employment.
• PTO accrual starting first day.
• Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio,
• lodging, food and beverage, and more discounts for eligible team members and qualifying spouse/dependents.
• Golf for free or heavily discounted at resort courses operated in ME, MI and MT.
• 401(k) plan with company match.
• Ability to work from home following 1 year in the office with qualifying tests.
We strive to maintain and promote our Core Values, LEAD:
Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People
Responsibilities:
As a Reservations Customer Care Agent, your typical job functions include:
• Reserving tee times for 10 Boyne Michigan golf courses
• Inputting reservations for convention bookings
• Assisting customers with questions and changes regarding their existing reservation
• Maintaining potential and current guest profile information
• Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
• Posting guest deposits
• Using computerized reservation systems to make changes with hotel reservations and issue confirmations
• Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
• Completing other back-office duties such as working reports, assigning rooms, etc.
Qualifications:
To perform this job successfully, an individual should have knowledge of basic computer and internet skills.
Keyboard proficiency is highly recommended, as this job requires multiple software systems simultaneously in use.
Knowledge of SpringerMiller, Marriott software and/or SalesForce is preferred but not required.
Pay rate (weekly): $16 per hour to start, with overtime opportunities available.
Must be willing to travel to resort properties for training, when appropriate.
Job opportunities available both in Wixom and Petoskey.
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