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Posted : Monday, July 01, 2024 08:56 AM
Client Support Specialist
Position Overview
Firebolt is seeking Client Support Specialist to join our dynamic Iconex team, providing exceptional support to our clients in various settings, including trade shows, concerts, and through remote channels such as email and phone.
The ideal candidate will excel in communication, possess organizational skills, and thrive in a fast-paced environment.
Essential Responsibilities Review and validate customer reporting.
Manage hardware and equipment requests including hardware and software configuration (of Firebolt platform).
Coordinate shipping and tracking of all items in accordance with established procedures.
Assist with the design, development, and implementation of survey research projects.
Maintain support website and Help Desk documentation.
Provide support to senior survey programmers and project managers.
Provide technical support and assistance to users of our software application via phone, email, and in-person (onsite/at event).
Troubleshoot and resolve issues related to the application.
Key Qualifications Bachelor's degree or equivalent experience in a related field.
Excellent communication and customer service skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Experience in the production of reports, event operations and data analysis.
Knowledge and experience working within the suite of Microsoft Office and Google products with particular focus in Excel/Sheets and PowerPoint/Slides.
Preferred Qualifications Experience with application support or technical support is a plus.
Comprehensive knowledge of experiential marketing and trade shows.
Power BI: Familiarity with Power BI for data visualization and analysis is advantageous.
Adobe Skills: Proficiency in PhotoShop for editing and creating visual content as needed.
Familiarity with web development principles and technologies such as HTML, CSS, and JavaScript is advantageous.
An understanding of version control systems such as Git is beneficial, although not mandatory.
Physical Requirements Must be able to set and organize work priorities and adapt to them as they change frequently.
Must be able to work concurrently on a variety of tasks/projects in a fast-paced environment with occasional tight deadlines.
The willingness and ability to travel to various events (10%) to provide customer/program support as needed.
Weekend travel may be required.
Ability to lift up to 30 pounds.
Must possess the ability to comply with Firebolt policies and procedures.
What We Offer: A collaborative, team-oriented culture that embraces inclusivity, diversity, growth, and community connection.
Competitive salary, performance bonuses, generous paid time off policy, Medical, Dental & Vision Plans, Parental Leave, and more! Professional development and unlimited growth opportunities.
Who are we: Firebolt is a global manufacturer and brand illumination partner helping light up iconic brands through captivating smart signs and sensing platforms.
We?ve grown exponentially since our founding in 1997 and we're proud to have nearly 100 ?Ignitors? that support our clients across the globe.
Firebolt is an ISO 14001:2015 manufacturer that achieves performance goals by leveraging its dynamic engineering, production, and logistics talent and capabilities while maximizing its facilities in the USA, UK, and China.
From custom, edge-lit LED signage and innovative point-of-sale displays to event data capture and journey analytics, Firebolt delivers brand extension solutions at scale with unmatched quality and precision.
What makes Firebolt a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.
We ground ourselves through these brand tenets: Invention & Excellence We carry forth a ?no boundaries/no barriers? mindset on every solutions sprint.
Inclusivity & Equality We create stages and pathways for all voices to be equalized, expressed, and elevated.
Nature & Well-Being We respect, preserve and conserve the precious natural resources all around us.
Firebolt Ignitors stand proudly on this bedrock of beliefs.
These tenets drive our behaviors, inside and outside of our offices.
Firebolt Group is an Equal Opportunity Employer.
Firebolt Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Firebolt Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
The ideal candidate will excel in communication, possess organizational skills, and thrive in a fast-paced environment.
Essential Responsibilities Review and validate customer reporting.
Manage hardware and equipment requests including hardware and software configuration (of Firebolt platform).
Coordinate shipping and tracking of all items in accordance with established procedures.
Assist with the design, development, and implementation of survey research projects.
Maintain support website and Help Desk documentation.
Provide support to senior survey programmers and project managers.
Provide technical support and assistance to users of our software application via phone, email, and in-person (onsite/at event).
Troubleshoot and resolve issues related to the application.
Key Qualifications Bachelor's degree or equivalent experience in a related field.
Excellent communication and customer service skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Experience in the production of reports, event operations and data analysis.
Knowledge and experience working within the suite of Microsoft Office and Google products with particular focus in Excel/Sheets and PowerPoint/Slides.
Preferred Qualifications Experience with application support or technical support is a plus.
Comprehensive knowledge of experiential marketing and trade shows.
Power BI: Familiarity with Power BI for data visualization and analysis is advantageous.
Adobe Skills: Proficiency in PhotoShop for editing and creating visual content as needed.
Familiarity with web development principles and technologies such as HTML, CSS, and JavaScript is advantageous.
An understanding of version control systems such as Git is beneficial, although not mandatory.
Physical Requirements Must be able to set and organize work priorities and adapt to them as they change frequently.
Must be able to work concurrently on a variety of tasks/projects in a fast-paced environment with occasional tight deadlines.
The willingness and ability to travel to various events (10%) to provide customer/program support as needed.
Weekend travel may be required.
Ability to lift up to 30 pounds.
Must possess the ability to comply with Firebolt policies and procedures.
What We Offer: A collaborative, team-oriented culture that embraces inclusivity, diversity, growth, and community connection.
Competitive salary, performance bonuses, generous paid time off policy, Medical, Dental & Vision Plans, Parental Leave, and more! Professional development and unlimited growth opportunities.
Who are we: Firebolt is a global manufacturer and brand illumination partner helping light up iconic brands through captivating smart signs and sensing platforms.
We?ve grown exponentially since our founding in 1997 and we're proud to have nearly 100 ?Ignitors? that support our clients across the globe.
Firebolt is an ISO 14001:2015 manufacturer that achieves performance goals by leveraging its dynamic engineering, production, and logistics talent and capabilities while maximizing its facilities in the USA, UK, and China.
From custom, edge-lit LED signage and innovative point-of-sale displays to event data capture and journey analytics, Firebolt delivers brand extension solutions at scale with unmatched quality and precision.
What makes Firebolt a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.
We ground ourselves through these brand tenets: Invention & Excellence We carry forth a ?no boundaries/no barriers? mindset on every solutions sprint.
Inclusivity & Equality We create stages and pathways for all voices to be equalized, expressed, and elevated.
Nature & Well-Being We respect, preserve and conserve the precious natural resources all around us.
Firebolt Ignitors stand proudly on this bedrock of beliefs.
These tenets drive our behaviors, inside and outside of our offices.
Firebolt Group is an Equal Opportunity Employer.
Firebolt Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Firebolt Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
• Phone : NA
• Location : Wixom, MI
• Post ID: 9110006858
