Fire Fyter safe (Novi)

Model # FF1255 safe.
Electronic lock works but sometimes you have to enter the number more than once.
I have keys but they don't seem to work to open the safe.
See dented corner, also missing one plastic support foot on the front.
We had it on shims.
Fire safe for 1 hour at 1700 degrees Exterior Dimensions - 17.
25" W X 21" H X 14.
25" D Interior Dimensions - 13.
5" W X 16.
25" H X 9.
75" D Capacity - 1.
25 cu.
ft.
Weight - 115 lbs