Onsite Community Manager

WE ARE SEEKING AN ENTHUSIASTIC, ENERGETIC, OUT OF THE BOX THINKER! Kensington Ridge is a beautiful Del Webb community specifically designed for the Active Adult located in beautiful Milford, MI.
This developing community is seeking candidates for a dynamic, enthusiastic, customer and lifestyle focused COMMUNITY MANAGER.
Join our team for this unique opportunity to be part of this growing community.
Our exceptional COMMUNITY MANAGER will be well organized, customer and lifestyle focused, fun, energetic, enthusiastic, and an out of the box thinker who is looking for a challenging and rewarding position.
You will be part of a growing team of professionals who will support you in maintaining the high standards expected at Kensington.
You will establish a culture of high expectations as you bring quality leadership and management skills to those who will choose Kensington as their home and social center.
If you meet these qualifications and enjoy an exciting challenge, we need you on our team! This stunning active adult residential community will offer a wide range of amenities, including a state-of-the-art Clubhouse, natural spaces, trails, a pool, fitness center and classes, beautifully groomed common spaces, a wide variety of social activities, along with many clubs and organizations.
We want you to be the one to partner with us to establish and provide leadership in managing this incredible activity hub for our Kensington Owners.
We look forward to meeting you! We are happy to provide an encyclopedic job description upon request, but the bottom line is: IF YOU ARE READY TO BE EXTRAORDINARY, WE ARE EXCITED TO MEET YOU! Primarily responsible for providing community management and effective customer service to a designated community and its homeowners through in-depth knowledge of the community's governing documents and management contracts.
Position Responsibilities: In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
Reviews monthly financials and submits A/P to the management company.
Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
Reviews incident reports, responds and implements timely solutions accordingly.
Partner with and temporarily fill in for the Lifestyle Director to identify, coordinate and market all community events, programs and services.
Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups.
Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
Develop an active volunteer program among residents, providing for both promotion and recognition.
Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
Attend Board of Directors meetings, club and committee meetings as required.
Perform all other duties as directed.
Knowledge, Skills and Abilities: Exceptional public speaking skills, interpersonal skills, problem solving abilities and advanced communication skills to foster strong working relationships with owners, board members and committee members.
Outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression.
Leadership: a demonstrated ability to lead people and get results through others.
Computer efficiency with respect to database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
Should possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
Will be accountable for individual performance, the work of others, equipment, supplies, product quality and safety Time Management: the ability to organize and manage multiple priorities.
Attention to detail.
Physical Demands & Work Environment: Walking and moving throughout the community common areas and facilities.
Sitting and standing for moderate periods of time.
Utilizing personal vehicle for business purposes as needed.
Sitting at workstation utilizing a computer in an office setting.
#IND123 Experience Required 3 year(s): High school diploma or GED and three (3) years of experience as a Community Manager encompassing all of the following: Customer service with strong emphasis on problem-solving, seeking harmony and defusing conflict.
Experience with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Contract administration.
Vendor management.
Meeting facilitation with boards of directors and/or business partners.
Valid driver's license.
Preferred 3 year(s): High school diploma or GED and three (3) years of experience as an Onsite Community Manager encompassing the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict.
Experience with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Contract administration.
Vendor management.
Meeting facilitation with boards of directors and/or business partners.
Valid driver's license.
Education Required High School or better Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization