GENERAL SUMMARY:
This position is responsible for providing a great first and last impression in customer care, offering salon guests additional service opportunities, as well as assisting guests in understanding our products, specials, and company programs, while following all company policies and procedures.
Phone skills – the commitment to using our branded scripts: unique phone greeting, making appointments, confirmation calls, rescheduling, answering questions regarding services, pricing, level system, handling upset guests, all with professionalism and using our customized scripts when applicable.
Greeting Guest – all guests are checked in, and then told about current specials and promotions.
Offer coffee, take coat, etc.
Closing – following through with salons recommended scripts and procedures for offering retail/homecare options, scheduling next visit, offering more service choices to upgrade the guest experience.
Handling Upset Guest – following through with our specific scripts and procedures.
SCHEDULE:
TUESDAYS 2:45-9PM
WEDNESDAYS 2:45- 9PM
THURSDAYS 8:30AM-3PM
SATURDAYS 8:30AM-4PM
Job Type: Part-time
Pay: $15.
00 - $18.
00 per hour
Expected hours: 26 – 29 per week
Benefits:
* Employee discount
* Flexible schedule
Shift:
* Day shift
* Evening shift
Application Question(s):
* Have you read the general job description and the
hours we are looking to fill? Will the schedule be an issue?
Work Location: In person
Whatsapp
