Freight Broker Sales

*\*MUST HAVE FREIGHT BROKERAGE EXPERIENCE\** Job Summary: An Account Manager is responsible for executing the day-to-day operations for a customer account, working with both the customer shipping personnel and company sales personnel, to provide the best possible service to the customer – for a profit.
*Responsibilities*  Learn all customer expectations, processes and KPI’s  Understand the customers shipping network  Identify and communicate with all customer shipping personnel daily  Set up and manage all shipments in the TMS  Confirm appointments and requirements for all shipments  Help grow the volume, revenue, and margin on customer accounts  CRM usage as needed  Daily interaction with Carrier Sales Team  Problem Solving with customer focused solutions  Rate Negotiations for available spot shipments  Industry & Market Knowledge  Build relationships with internal and external key stakeholders  Check-ins with Customer Sales Executive as needed  Proactive Communication  Build Rapport & Have fun *Key Performance Indicators (KPI’s)*  Shipment Volume  Gross Revenue  Gross Margin  Volume, Revenue and Margin growth  Customer KPI compliance  Customer fulfillment *Job Description* As an Account Manager, you will be expected to be able to complete the following tasks:  Execute all TMS functions related to operating the account for every load  Work with Carrier Sales team to support best possible load and lane coverage  Partner with Carrier Sales team with new lane or load opportunities  Quote ad-hoc or spot shipments daily for customer  Proactively seek out more business from customer  Provide regular updates on shipment statuses to customers as needed  Communicate regularly with Customer Sales Executive on status of account  Understand and review customer profile and SOP  Identify and adhere to all customer KPI’s  Update Customer Profiles and SOP’s as needed  Assist with all customer bids as needed  Escalate all serious issues to management and CSE on account  Assist with any AR / AP problems as needed  Continuous understanding and knowledge of market conditions and industry trends  Build rapport with all internal and external key stakeholders  Must meet or exceed daily, weekly, and monthly Account Management KPI’s Other Duties  Participate in meetings  Interact with multiple departments  Perform additional tasks when requested by management  Reporting and analysis  Adhere to company policies and procedures Basic Requirements  Basic computer literacy  Microsoft office (Word, Excel, Outlook)  Verbal communication etiquette  Written Communication etiquette  Professional and corporate demeanor  Basic understanding of the transportation industry Job Type: Full-time Pay: $50,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Compensation package: * Commission pay Schedule: * Monday to Friday Work Location: In person